Color Stick Candle Dinner Candle

1. About Our Products

Q: What are your main product categories?

A: We specialize in home ambiance and seasonal decor, including natural corn husk floral arrangements, festive accessories, candles, wreaths, metal candle holders, and various home accents.

Q: Are your products ready for immediate shipment?

A: We stock popular items for quick dispatch. For large or customized orders, production time varies and will be confirmed before order placement.

2. Customization & OEM/ODM Services

Q: Do you offer product customization?

A: Yes, we provide comprehensive OEM/ODM services. We can customize product dimensions, colors, materials, and incorporate your logo or branding to meet your specific market needs.

Q: What is the minimum order quantity (MOQ) for custom items?

A: Our MOQ is flexible, especially for new collaborations. We aim to accommodate your business scale. Please contact us with your requirements for a detailed discussion.

3. Order & Quality Assurance

Q: How do you ensure product quality?

A: Quality is our priority. We implement strict quality control checks at every production stage, from material sourcing to final inspection, ensuring all products meet international standards.

Q: Can I request samples before placing a bulk order?

A: Yes, sample services are available. We may charge a nominal sample fee and shipping cost, which is often deductible from your first bulk order.

4. Shipping & Logistics

Q: What are your shipping terms and delivery time?

A: We generally work on FOB, EXW, or CIF terms. Delivery time depends on order quantity and customization level. We will provide a reliable lead time estimate for every order.

Q: How do you handle packaging for international shipping?

A: We use sturdy, export-standard packaging to ensure products arrive in perfect condition. Custom packaging with your branding is also available.

5. Payment & Cooperation

Q: What payment methods do you accept?

A: We support secure payment methods common in international trade, such as T/T (Bank Transfer), Letter of Credit (L/C), and payments secured through Alibaba Trade Assurance.

Q: Are you a manufacturer or a trading company?

A: We are a professional manufacturer with our own production base, ensuring quality control, competitive pricing, and reliable supply.

Your Reliable Partner in Home Decor

We are committed to building long-term, transparent partnerships. For any questions not covered here, please feel free to contact us directly. Let's discuss how we can support your business growth.